UPRESS INK. and its affiliates ("uPress", "we", "our" or "us") provides web hosting services for WordPress sites, storage solutions and related management features (the "Platform") for companies, web developers, SEO professionals and e-commerce websites across the world (each, a "Customer"). We also operate the website www.upress.io, its subdomains, pages and related features (the "Site", and together with the Platform – the "Services").
You are not legally required to provide us with any personal data, and may do so (or avoid doing so) at your own free will. If you do not wish to provide us with your personal data, or to have it processed by us or any of our Service Providers (defined below) in accordance with this policy, please avoid any interaction with us or any use of our Services.
uPress collects data regarding our Visitors, Prospects and Users. Such data is typically collected and generated through your interaction with our Services, through automatic means, directly from you or from other third-parties.
Specifically, we collect the following categories of data (which, to the extent it relates to an identified or identifiable individual, will be deemed as "Personal Data"):
Data automatically collected or generated: when someone visits, interacts with or uses our Services, including any email or text messages sent to them via our Services, we may collect or generate certain technical data about them. We collect or generate such data either independently or with the help of our Service Providers (as detailed in Section 5 below), including through the use of “cookies” and other tracking technologies (as further detailed in Section 6 below). Such data mainly consists of technical or aggregated usage data, such as IP address, non-identifying data regarding a device, operating system, browser, and User activity on our Services. We do not use such data to learn about a person's true identity or contact details, and it mostly serves us to better understand how our Users and Visitors typically use and engage with our Services and to improve our marketing campaigns and engagements, as well as the overall performance of our Services.
Data received from you: when you sign up to the Services and create your User profile, you may provide us with Personal Data. This includes your name, company and position, contact details (such as business email, phone and address), account login details (such as username and hashed password), secondary contact for your account, well as any other data you choose to provide when you use our Services, create a User account or contact us. You may also provide us with your location, time-zone, skills, device, general location, and activity logs and data; as well as your preferences, characteristics and objectives for using the Services (collectively, “User Data”). You may also provide us with additional details concerning your business (our Customer), such as billing details, business needs and preferences. To the extent that such data concerns a non-human entity, we do not regard it as "Personal Data" and this Policy shall not apply to it.
Data received when you contact us: you may contact us for support, learning more about our Services and offerings, or for any other reason. In doing so, you may provide us Personal Data such as your name, email, workplace and position and any other data you choose to provide or that we may require in order to properly review your inquiry. When you choose to contact us using the Facebook messenger chat option on our website, you provide us with additional information such as information available on your public profile. Similarly, you can provide us with your Personal Data when you contact us via our online chat, when attend our events or webinars, or when you contact us via social media (such as LinkedIn, Twitter, Facebook or YouTube).
Data received from third-parties: we may receive your Personal Data from other sources. For example, if you participate in an event or webinar that we sponsor or participate in, we may receive your Personal Data from the event organizers. We may also receive your contact and professional details (e.g., your name, company, position, contact details and professional experience, preferences and interests) from our business partners, Customers or service providers, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities, such as LinkedIn and data enrichment services.
Non-personal (anonymous) data: Lastly, we may also collect and process anonymous data without restriction, for example to aggregate data for industry benchmarks or comparative performance metrics, that we might publish from time to time.
uPress process Visitors, Prospects, Users and Customers Personal Data as well as other types of Personal Data, as necessary for the performance of our Services; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining, improving and advertising our Services, e.g. in understanding how our Services are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services; providing customer service and technical support;, and protecting and securing our Customers, Users, Prospects and Visitors, ourselves and our Services.
Specifically, we use Personal Data for the following purposes:
We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).
We and our authorized Service Providers (defined below) maintain, store and process Personal Data in the United States, the Netherlands, Israel and other locations as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.
We retain Personal Data of Users as instructed or authorized by our Customer, and thereafter in accordance with our data retention policy. We retain your Personal Data as reasonably necessary in order maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.
Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your Personal Data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by e-mail at email@example.com.
Please note that your credit card information will not be stored with us (except for the last four digits). This information will be transferred directly to the relevant Service Providers (as detailed in Section 5 below), as it is required for your continuous payment of our Services.
Legal Compliance: in exceptional circumstances we may disclose or allow government and law enforcement officials access to your Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and Services.
Sharing User Personal Data with their organization: we may share with our Customer the Personal Data of their Users (including data concerning their user account on the Services and communications). In such cases, sharing such data with our Customer means that other Users from your organization may receive it on its behalf, and will be able to monitor, process and analyze your Personal Data and associated content. Please note that uPress is not responsible or controls any further disclosure, use or monitoring by or on behalf of your organization.
Service Providers: we may engage selected third-party companies and individuals to perform certain services complementary to our own. Such Service Providers include communications and content delivery networks (CDNs), data analytics services (including Google Analytics, as further explained below), marketing agencies and advertising services, data and cyber security services, fraud detection and prevention services, customer engagement services, billing and payment processing services, e-mail and SMS distribution and monitoring services, remote access services, session or activity recording services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, support and customer relation management systems and our business, legal, financial and compliance advisors (collectively, "Service Providers"). These Service Providers may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.
Protecting Rights and Safety: we may share Personal Data with others, if we believe in good faith that this will help protect the rights, property or personal safety of uPress, any of our Customers, Users, Visitors, Prospects or any members of the general public.
For the avoidance of doubt, uPress may share your Personal Data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data in our sole discretion and without the need for further approval.
We engage in service and promotional communications, through e-mail, phone, SMS and notifications.
Service Communications: we may contact you with important information regarding our Services. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Services, billing issues, login attempts or password reset instructions, alerts and notifications concerning anomalies detected by our Services, etc. You can control your communications and notifications in accordance with the instructions included in the communications sent to you. Please note that you will not be able to opt-out of receiving certain service communications which are integral to your use (like password resets or billing notices).
Notifications and Promotional Communications: we and our authorized partners (e.g. event or webinar co-sponsors) may also notify you about new features, additional offerings, events, webinars, special opportunities or any other information we think you will find valuable. Such notices may be provided through any of the contact means available to us (e.g. SMS, phone, mobile or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.
If you do not wish to receive such promotional communications, you may notify uPress at any time by e-mailing us at firstname.lastname@example.org or by following the "unsubscribe", "stop", “opt out” or "change email preferences" instructions contained in the promotional communications you receive.
We and our Service Providers implement systems, applications and procedures to secure your Personal Data, and to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. These include industry-standard physical, procedural and electronic security measures. However, although we make efforts to protect your privacy and data, we cannot and do not guarantee the absolute protection and security of any Personal Data stored with us or with any of our Service Providers.
Individuals have rights concerning their Personal Data. If you wish to exercise your privacy rights under the laws which apply to you, for example (to the extent applicable) the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), such as the right to request access to and rectification or erasure of your Personal Data held with uPress, or to restrict or object to such Personal Data's processing, or to port such Personal Data – please contact us at email@example.com.
Please note that when you ask us to exercise any of your rights under this Policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal information related to others and to ask you to provide further information to better understand the nature and scope of data that you request to access. Such additional data will then be retained by us for legal purposes (e.g. so we have proof of the identity of the person submitting the request), in accordance with Section 4 above. We may redact from the data which we will make available to you, any Personal Data relating to others.
Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing Personal Data: the “data controller” (or under the CCPA, “business”), who determines the purposes and means of processing; and the “data processor” (or under the CCPA, “service provider”), who processes the data on behalf of the data controller (or business). Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.
Updates and Amendments: we may update and amend this Policy from time to time by posting an amended version on our Services. The amended version will be effective as of the date it is published. We will provide prior notice if we believe any substantial changes are involved via any of the communication means available to us and/or on the Services. After such notice period, all amendments shall be deemed accepted by you.
Our Services are not designated to attract children under the age of 16: we do not knowingly collect Personal Data from children and do not wish to do so. If we learn that a person under the age of 18 is using the Services, we will attempt to prohibit and block such use and will make all efforts to promptly delete any Personal Data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at firstname.lastname@example.org.
Updated to November 2, 2020